Returns and Shipping Policy
You may return most new, unopened items within ten days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
All our products are organic, they do not have any preservative, color or flavor aid. Please keep them in a dark place, away from humidity and do not refrigerate ( except pastes and liquids)
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3 to 5 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can also email at firstname.lastname@example.org to speed up the process. No refunds on open bags.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations, KoKA teas shipped outside the USA, will be relabeled as Green tea or other tea to speed up customs.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based or total based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If you live in an area where shipping problems or mail theft occurs, please consider signature confirmation, we offer the option to waive the signature, however, if the package gets lost, it is your responsibility, we highly encourage to get the signature confirmation. Orders $500+ get a signature confirmations ( no exceptions ) through the year and in December, Order $300+ also get signature confirmation.
Shipping days are Tuesday and Friday with a few exceptions through the year. All order placed until 9 am EST on Tuesday will ship by Noon. All orders placed until 10 am EST on Friday, will ship by late afternoon of that day.
Coupons available at https://www.facebook.com/KKholdings/ you can also subscribe to our email list for coupons and offers at http://mysteriousbolivia.blogspot.com " join our mail list " Brewing instructions also available at our blog old posts
IMPORTANT: Due to customs regulations and control in the USA, leaves are imported in sealed packages and controlled by gross weight, wich includes the packing and the product, we use the lightest FDA approved packing for such products, however, there will be a difference between the Net weight and the Gross weight. Expect five business days delay for shipping in all orders placed in 2016 due to limited supply.